IT Support

Description

Job Summary: Opportunity for early-career tech professionals to serve as a bridge between technology and customer success, with emphasis on critical analysis, problem solving, and user experience. Key Highlights: 1. Start your career in the tech ecosystem 2. Focus on critical analysis and problem solving 3. Technical support for human resource management systems **About the Company** We are a technology company specializing in **Human Resource Management** solutions. Our mission is to transform corporate HR through innovative systems, making talent management more strategic and efficient end-to-end. **The Challenge** This is a strategic opportunity for professionals seeking to launch their careers in the tech ecosystem. You will act as the bridge between our technology and our customers' success, focusing on critical analysis, problem solving, and user experience. **Mandatory Requirements** * **Academic Background:** Bachelor's degree completed or in progress in **Information Technology** fields (Systems Analysis and Development, Computer Science, Software Engineering, or related disciplines); * **Communication:** Clear written and verbal communication skills, with emphasis on interpersonal relationships; * **Analytical Profile:** Ability to investigate incidents and propose efficient solutions; * **Teamwork:** Collaborative and proactive mindset. **Responsibilities and Duties** * Provide technical support to users of our management system; * Analyze and triage requests, ensuring that inquiries are addressed with usability as a priority; * Directly provide consultative guidance to customers for optimal use of system features; * Document support tickets and contribute to continuous product improvement. Attention: The scope of this role focuses exclusively on application (software) support. It does not involve infrastructure or hardware activities. **General Information** * **Employment Type:** CLT (Consolidated Labor Laws); * **Working Hours:** 40 hours per week (Monday to Friday, 8:00 AM to 5:30 PM\); * **Work Model:** 100% On-site; * **Location:** Indaiatuba – SP. Compensation: R$2\.500,00 per month Benefits: * Dental insurance * Fuel allowance * Education allowance * Corporate partnerships and commercial discounts * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site