A transportation company is seeking a Customer Service Assistant professional in Guarulhos. RN Logística is a company specialized in logistics solutions and cargo transportation. Focused on efficiency and safety, it offers customized services to meet its customers’ needs. **Responsibilities:** Handle customer inquiries via telephone, email, and chat, resolving questions and recording incidents. Track orders, deliveries, and any delays or lost shipments. Record and forward complaints or requests to the responsible departments. Support the generation of customer service reports and satisfaction indicators. Assist in organizing information for proposals and customer follow-ups. Collaborate with the operations team to ensure complete resolution of requests. Previous roles such as Customer Service Analyst, Customer Relations Assistant, Customer Support Assistant, or Telemarketing Operator may indicate alignment with some of the activities in this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Work Schedule: Full-time * Working Hours: To be determined.