We are one of the largest plastic producers, processors, and recyclers. We invest in sustainable innovation and provide diverse industries with comprehensive, innovative plastic packaging solutions, as well as compounds, recycled resins, masterbatches, and machinery—produced using the highest-quality raw materials and equipment available on the market. If you identify with our company and embrace this challenge, join VALGROUP— together, we’ll go much further! #transformplasticwithus **Responsibilities and duties** * Monitor customer complaints and contacts via email, WhatsApp, and portals, ensuring * continuous tracking of requests; * Support the registration of complaints and disposition of complained materials, ensuring that information * is properly documented; * Assist with daily monitoring of customer portals for updates, guaranteeing that all information * is updated promptly; * Assist in following up on pending responses across various company departments, * facilitating problem resolution; * Support drafting responses to customers based on complaint records and prior interactions; * Help monitor and track departmental KPIs, contributing to continuous process improvement; * Support weekly scheduling of technical visits by Technical Assistants, aiding in organizing and * planning external activities. **Requirements and qualifications** * Currently enrolled in an undergraduate program in Production Engineering, Mechanical Engineering, Materials Engineering, Business Administration, Commercial Management, or related fields; * Availability for 30 hours per week: The internship lasts six hours daily, from 7:30 a.m. to 1:30 p.m.; * Microsoft Office Suite: Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint); * Power BI knowledge is desirable. **Additional information** * Health insurance; * Dental insurance; * On-site meals; * Basic food basket; * Transportation allowance; * Life insurance. With nearly half a century in the market, **Valgroup** has established itself as a benchmark in plastic production, processing, and recycling, operating strategically located facilities across Brazil and worldwide. Employing over 7,000 people across its plants, the company strives to enhance society’s quality of life through innovative and sustainable packaging solutions. **OUR PURPOSE** Enhance society’s quality of life through innovative and sustainable packaging solutions. **OUR VALUES** * **Sustainability** is embedded in our DNA—we lead our industry’s transformation toward sustainability. * Our pursuit of **Innovation** is relentless: we innovate in products, processes, equipment, and services. * We are great because we are simple—and we are committed to continuing our growth while preserving **simplicity**. * We grow through recognition of our **Agility**, and regardless of our size, we must never compromise it. * We **Respect** all our **relationships**: not only among employees but also with customers and suppliers. Together, we drive the disruptions we aim to bring to our sector. * We **Dedicate ourselves** wholeheartedly **to our people**: we pursue employee satisfaction, continuous development, and engagement. * We work with a strong **sense of ownership**: we all feel like owners of both the company and its mission.