Description
Job Summary:
The Commercial Customer Service Analyst provides high-quality customer support through various channels, promotes efficient and agile communication, and systematically records customer feedback.
Key Highlights:
1. High-quality customer support
2. Efficient and agile communication across multiple channels
3. Systematic recording of customer feedback
WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS
The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, enabling efficient and agile communication across multiple channels. This role includes in-person, virtual (video), digital, and telephone interactions, as well as back-office support for requests requiring further analysis or specialized handling.
Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The analyst is also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency.
Minimum Education: Bachelor's Degree
* Wellhub (Gympass)
* Commuter Allowance
* VA Bonus
* Discounts at partner universities
* Medical Assistance
* Childcare Allowance