**Position: Planning Analyst** We are seeking a professional to support the **Customer Onboarding Process**, with a focus on **strategy, organization, and planning**. This role will not primarily involve technical implementation or direct solution activation; instead, it will provide **structured support to the implementation team**, ensuring smooth execution, predictability, and control over schedules and processes. **Key Responsibilities** * Strategically support the implementation team by organizing agendas, deadlines, and priorities. * Develop, monitor, and update onboarding schedules. * Track implementation progress, identifying risks, bottlenecks, and critical situations. * Proactively prevent timeline deviations and negative impacts on the customer journey. * Monitor critical cases, ensuring visibility and alignment across involved teams. * Prepare reports and deliver periodic updates to leadership on status, risks, and blockers. * Support continuous improvement of onboarding processes and operational governance. **Requirements** * Prior experience in areas such as Onboarding, Customer Success, Projects, or Operations within technology companies. * A **planning-oriented, organized, and analytical** profile. * Proactivity and strong ownership of deadlines and deliverables. * Strong communication skills for interacting with internal teams and leadership. * Ability to identify risks and systematically resolve problems. **Preferred Qualifications** * Experience in SaaS or omnichannel software companies. * Experience managing schedules, projects, or agile methodologies. * Familiarity with management tools (e.g., CRM, Kanban, Project, Jira, Monday, etc.). **Behavioral Profile** * Systemic thinking and process orientation. * Ability to manage multiple demands and stakeholders. * Collaborative attitude and focus on operational efficiency. * Ability to clearly and objectively report critical scenarios.