**Responsibilities:** * Provide customer service via telephone, WhatsApp, and in person, ensuring a welcoming and efficient experience. * Identify customer needs, clarify doubts, record requests, and forward inquiries to the responsible departments. * Monitor open support tickets until resolution, keeping customers informed throughout the entire process. **Requirements:** * High school diploma * Prior experience in customer service (an advantage); * Strong verbal and written communication skills, proactivity, and empathy. * Problem-solving ability and capacity to handle pressure situations. * Basic computer literacy and familiarity with customer service systems.