**General Information** Ensure operational efficiency and institutional service quality through shift scheduling management, support to service fronts, and control of operational processes. **Responsibilities** Conduct basic training for teams under your leadership, provide continuous feedback, and serve as the liaison between team members and supervision, ensuring alignment, development, and employee engagement; Develop weekly and monthly operational schedules, ensuring adequate coverage across all service fronts; Monitor staff movements (vacations, shift swaps, schedule adjustments) to maintain operational continuity; Organize and send formal communications (emails, meeting minutes, reports), ensuring proper documentation and interdepartmental information flow; Provide service to groups, visitors, and institutional clients, strengthening relationships and resolving requests; Provide operational support to service fronts (ticketing booths, certificate issuance, Drivers’ Room, Pedalinho Devotos Mirins, and Santuário Express), ensuring organization, visitor guidance, system functionality, and fulfillment of departmental requirements; Create, track, and manage service orders in institutional systems (SISMAM, Zendesk), monitoring deadlines and responses from responsible departments. **Work Environment** Dynamic, agile, and collaborative. Employment Type: Full-time CLT contract Salary: R$1,518.00 – R$30,000.00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation allowance