Customer Experience Agent

Description

Job Summary: EletroBidu Solar Energy is seeking a proactive Customer Experience Agent to provide support and deliver excellence in customer service, with emphasis on satisfaction and responsiveness. Key Highlights: 1. Focus on excellence and customer satisfaction 2. Multidisciplinary team collaboration 3. Opportunity at an innovative solar energy company We are hiring! If you enjoy and already work in customer service, possess strong communication skills, and have **affinity with technology**, **EletroBidu Solar Energy** has an opportunity for you! We are looking for a **Customer Experience Agent** focused on delivering a positive customer experience, clarifying doubts, directing requests, and ensuring responsive support. If you are proactive, organized, and comfortable using digital systems and tools daily, this role is for you! #Job #Work #Opportunity #WeAreHiring #JoinOurTeam #SolarEnergy #EletroBidu **Responsibilities and Duties** We are seeking a Customer Experience Agent to join our team, providing support and delivering excellence in customer service. The professional will be responsible for providing information about our products and services, answering questions, performing post-sale follow-up, and ensuring customer satisfaction throughout the entire solar energy system purchase and installation process. * Provide customer service through multiple channels (phone, email, chat, etc.). * Clarify questions regarding products, services, and processes related to solar energy. * Monitor project status and provide updates to customers. * Record customer interactions in the management system, ensuring all information is accurately updated. * Identify opportunities to improve customer service processes and suggest solutions. * Collaborate with sales, installation, and technical support teams to ensure service excellence and timely delivery. * Ensure customer satisfaction by resolving issues and guaranteeing a positive experience at every stage. **Requirements and Qualifications** * Strong verbal and written communication skills, with clarity, empathy, and courtesy. * Multichannel Service: Customer service via phone, email, and chat. * Ability to organize and record information in service management systems. * Skill in problem-solving and handling challenging situations with a customer-centric focus. * Proactivity in identifying improvements to customer service processes. * Ease working in multidisciplinary teams (sales, installation, technical support). * Commitment to service quality and meeting deadlines. * Completed high school education (ongoing higher education is a plus). **Additional Information** ### **Benefits That Make a Difference:** * Fixed salary: R$ 2,003.63 * Transportation allowance via iFood Mobilidade card. * Meal allowance of R$25.00/day — also available via iFood. * Food basket: R$ 59.50 **—** also available via iFood. * Wellhub (formerly Gympass) — take care of your health with access to gyms, apps, and wellness programs. * Exclusive discounts with partner institutions: Cruzeiro do Sul, Braz Cubas, language schools, and Senac. * SESC agreement — culture, leisure, and benefits beyond the professional sphere. * Work schedule: Monday to Friday, from 8:00 AM to 6:00 PM **Connect Your Purpose to the Energy of the Future** ### **Our Story** Founded in 1995 in Mogi das Cruzes, São Paulo, originally operating in the electrical engineering sector. In 2014, we took a decisive step toward innovation, becoming one of the first companies to enter Brazil’s **solar energy market**. Since then, our mission has been to **deliver comprehensive solutions across various regions**. Today, with **over 20,000 projects delivered** and **10 strategically located units** across the states of São Paulo, Paraná, and Minas Gerais, we bring **cost savings, sustainability, and energy independence** to our customers and partners. ### **Mission** **To impact the lives of Brazilians through energy solutions that promote comfort, financial return, freedom, and growth.** ### **Vision** **To become a national reference in the energy market through innovative and sustainable solutions.** ### **Our Values** At EletroBidu, our culture is alive and driven by values guiding every decision: * **Opportunity:** We create space for everyone to grow with us. * **Innovation:** We seek solutions that keep pace with and anticipate the future. * **Knowledge:** We invest in continuous learning. * **Teach & Learn:** Sharing is part of our DNA. * **Responsibility:** We act with awareness and commitment. * **Freedom:** We trust people and encourage autonomy. * **Trust:** Solid relationships build our path. * **Curiosity:** Positive restlessness takes us further. * **Results:** Focus on delivering real value, always. ### **Why Work at EletroBidu?** Here, you find more than a job—you find purpose. We value people who dream big, love to learn, innovate, and collaborate. If you want to join a company building a more accessible and sustainable energy future for Brazil, you belong with us. **Come transform the energy sector with us. Together, we are stronger.** Check out our open positions and connect with our energy!