Job Summary: We are seeking a communicative, attentive, and organized Hotel Receptionist to ensure friendly and efficient service to hotel guests. Key Highlights: 1. Friendly, prompt, and efficient guest service 2. Dynamic and welcoming environment 3. Opportunity to contribute to unforgettable experiences We are looking for a **Hotel Receptionist** who is communicative, attentive, and organized — serving as the guests’ first point of contact with the hotel. This person will be responsible for delivering friendly, prompt, and efficient service, contributing to a positive experience from guest arrival through departure. If you enjoy interacting with people, possess strong communication skills, and seek to work in a dynamic and welcoming environment, this opportunity is for you! ? **Work Schedule:** 6 days on, 1 day off * **Working Hours:** from **3:00 PM to 11:20 PM** **Key Responsibilities:** Perform **check-in and check-out procedures**, using the hotel’s system according to established standards; Provide in-person and telephone guest service, offering information and guidance whenever necessary; Process **reservations, pre-reservations, and cancellations**, in accordance with hotel policies; Receive payments for room stays and services, accurately recording them in the system; Support the **guest satisfaction survey**, following internal procedures; Communicate with other hotel departments to fulfill guest requests and align operational matters; Maintain **reception organization and standardization** throughout the shift; Assist with administrative routines and operational controls within the department; **Requirements:** Completed high school education; Strong communication and public service skills; Organizational ability, responsibility, and attention to detail; Ability to work effectively in a team; Experience in customer service, hospitality, or tourism; Prior experience with reservation or front-desk systems is desirable. ✨ **Join our team and help create unforgettable experiences for our guests!**
João Silva
Indeed · HR
João Silva
Indeed · HR
