How the **CRM Implementation** team builds Loft: Our mission is to ensure that Loft CRM and website solutions are implemented with excellence to enhance the customer experience. We lead system integrations and the delivery of digital projects that transform the journey of our partners and customers, always with agility and a focus on impact. **The challenges you’ll face:** * Implement and configure the Loft CRM according to business needs; * Integrate systems and ensure solutions operate smoothly and efficiently; * Monitor website development and update projects; * Conduct in-person and online training for internal and external users; * Create and track departmental goals and performance metrics; * Organize requests and deadlines to ensure on-time deliveries. **What you need to unlock this opportunity?** * Experience in customer service and system implementation; * Hands-on experience with Salesforce within the last 2 years; * Excellent communication skills to deliver in-person and online training; * Strong organizational and time-management skills to handle high workloads; * Ability to create and analyze performance reports and metrics; * Proactivity and collaboration to thrive in a dynamic environment. **Additional Information** Caju – Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Culture, and Education); Health Insurance – Sulamerica Dental Insurance – Sulamerica Life Insurance – Prudential ️WellHub – Access to gyms across Brazil Wellz – Mental Health Platform Parental Leave – for parents Guapeco – Pet Health Plan with discount ️Work – Hybrid