**Accelerating the Energy Transition and Digital Transformation** In a constantly evolving world, VINCI Energies plays a fundamental role in promoting the environmental transition through the implementation of two major transformations: Digital Transformation and Energy Transition. With a comprehensive approach, its teams develop and integrate customized, multi-technical solutions covering all stages—from design to implementation, operation, and maintenance. VINCI Energies stands out for its growth and development thanks to the richness of its human diversity, ethics as the cornerstone of its actions, and the strengthening of its environmental and safety culture. Committed to global performance, VINCI Energies dedicates itself to caring for the planet, being useful to people, and contributing to local communities. **Join us! \#VemSerVINCIEnergies \#VenhaTrabalharConosco** **Responsibilities and Duties*** Advanced Technical Support Respond to and resolve critical infrastructure, network, operating system, server, corporate application, and backup operation incidents. Perform advanced troubleshooting, root cause analysis (RCA), and define action plans. * High-Severity Incident Management Ensure rapid service recovery during high-impact events. Maintain clear communication with business areas during outages. * Continuous Improvement and Automation Identify and implement improvements in support processes. Develop scripts, routines, and automations that eliminate rework and increase efficiency. * Systems Architecture and Integration Understand the company’s IT architecture and propose adjustments to ensure integration, stability, and performance. * Technical Leadership and Mentoring Provide technical support to junior, mid-level, and intern support and infrastructure analysts. Disseminate best practices and support standards. * Project Participation Participate in the planning and execution of infrastructure, network, security, and systems projects. Perform technical validations and ensure high-quality deliverables. * Governance, Security, and Compliance Participate in change management processes. Support audits, access reviews, and other governance practices. * Communication and Relationship Management Interact with business areas, vendors, and leadership. Translate technical language into executive communication when necessary. **Requirements and Qualifications** **Technical Competencies:** In-depth knowledge of infrastructure (servers, networks, virtualization, storage, backup). In-depth knowledge of Microsoft servers and their respective services. Knowledge of O365 products, especially SharePoint. Knowledge of Fortinet firewalls. Knowledge of network architectures and secure protocols for wired and Wi-Fi networks. Proficiency in advanced diagnostics of operating systems and applications. Experience with monitoring and automation tools. Knowledge of information security and governance best practices. Desirable knowledge of cloud platforms (Azure, IBM, AWS, etc.). **Behavioral Competencies:** Leadership and influence. Effective communication with both technical and non-technical stakeholders. Decision-making under pressure. Strategic business vision. Proactivity and ownership mindset. **Additional Information** **Differentiators:** Fluent English. Certifications such as CCNA/CCNP, MCSE, AZ\-104, CompTIA Network\+. Cybersecurity certifications such as CompTIA Security\+, CompTIA CySA\+