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Job Summary: A professional responsible for opening, monitoring, and analyzing service tickets, as well as coordinating with internal departments and managing critical situations. Key Highlights: 1. Monitoring and follow-up of service tickets (backlog) 2. Internal department coordination throughout the ticket lifecycle 3. Control, monitoring, and escalation of critical situations **Responsibilities and Duties** o Opening service tickets; o Supporting report preparation; o Receiving contact from ATPs; o Monitoring and follow-up of service tickets (backlog); o Analyzing and updating backlog spreadsheet data (open tickets); o Coordinating with internal departments throughout the ticket lifecycle until resolution; o Responsible for controlling, monitoring, and escalating critical situations within the backlog. **Requirements and Qualifications** * Currently pursuing a bachelor's degree in Administration or related fields; * Basic knowledge of Excel and computer skills; * Preferred qualifications: Knowledge of POWER BI, advanced Office suite, and demand control and management. Employment Type: Full-time CLT Benefits: * Medical insurance * Dental insurance * Transportation allowance Work Location: Hybrid remote work based in Curitiba, PR
