**Description:** Provide support to users (level 1\), under supervision of the Systems Administration team; Support system analysis activities; Assist in creating and storing documentation; Maintain the knowledge base updated, monitoring review and update of operational procedures (documents), researching new solutions, assisting in critical analysis of processes and proposing improvements, under supervision; Monitor requests in Zendesk and contribute to ensuring they are addressed quickly and efficiently, guaranteeing user satisfaction; Assist in implementation and configuration of systems; Perform report maintenance using specific tools to meet each department's needs, under the team's supervision; Monitor department processes and assist in their execution; Digitize documents. **Remarks on compensation:**