**Help Desk / Technical Support** ? **Location:** Hortolândia – SP **Company:** Elevar Telecom Elevar Telecom has an open opportunity for a **Help Desk** position, seeking a committed professional with a technical profile and a focus on delivering high-quality customer service. **Responsibilities** Answer and resolve technical support requests via phone and chat; Perform connectivity diagnostics and guide customers in resolving issues; Remotely configure routers and ONUs, carrying out necessary activations; Use customer service systems (CRM/Help Desk) and monitoring tools; Accurately record all interactions, support cases, and solutions applied; **Technical Knowledge and Skills (Hard Skills)** Knowledge of **internet networks**, including broadband and dedicated links; Understanding of **network protocols**: TCP/IP, PPPoE, DHCP, and DNS; Knowledge of **telecommunications equipment**, such as ONTs, routers, and switches; Ability to perform **technical diagnostics**, tests, and basic configurations; Skill in interpreting **signals, logs, and reports** to identify failures; Basic knowledge of **monitoring tools** and customer service systems; Interest in continuous learning about **telecommunications technologies and industry standards**. **Skills, Attitudes, and Behaviors (Soft Skills)** **Agile performance**, with the ability to identify priorities and respond to requests within appropriate timeframes; **Strong communication skills**, with clarity, conciseness, and active listening; **Interpersonal relationship skills**, maintaining positive contact with customers, colleagues, and supervisors; **Planning and organization**, effectively managing time and meeting deadlines; **Focus on quality and continuous improvement**, avoiding rework and proposing improvements; **Team spirit**, collaborating to achieve company objectives. **Requirements** Completed high school education; Residence in **Hortolândia – SP**. **Advantages** Previous experience in **Help Desk or Technical Support**; Certifications or courses in networking and telecommunications. Salary: R$ 2.000,00 Benefits: **Transportation allowance:** R$10.00/day **Meal allowance:** R$22.00/day **Health insurance:** 100% covered by the company after 6 months, with no employee deductions! **Gym membership (Malibu Gym):** 100% covered by the company after 1 year, with no employee deductions! **Education incentive:** After 2 years, 50% of tuition fees (up to R$500.00) for courses related to the field of work **Work Location: Hortolândia – On-site** **Schedule: 12x36, 11:00 AM to 11:00 PM, 1-hour lunch break** **If you are proactive, love challenges, and want to grow alongside a team committed to excellence, this position is for you!** Ensure agile, efficient, and high-quality technical support.