CUSTOMER SERVICE REPRESENTATIVE - FINI

Description

Job Summary: We are seeking a Customer Service Representative to provide personalized customer service, offer product support, conduct sales, and maintain an organized environment. Key Highlights: 1. Personalized customer service and guarantee of customer satisfaction 2. Support and detailed information about the company's products 3. Participation in training sessions and workshops for continuous improvement Fini is looking for a new Customer Service Representative * **SALARY**: **R$ 1\.891,00** * Each Sunday worked: **R$ 32,00** * Each holiday worked: **R$ 32,00 \+ 100% overtime pay** * Sundays and holidays are paid on the payroll. **Working Hours:** **Afternoon Shift: Mon–Thu 2:00 PM–10:20 PM, Fri–Sat 2:40 PM–11:00 PM, Sun 1:00 PM–9:20 PM** Job Responsibilities include: * Providing customer service with a personalized approach, aiming to ensure customer satisfaction; * Offering support and information regarding the company's products, demonstrating knowledge of each product’s features and benefits; * Conducting sales using effective and persuasive techniques to stimulate customer interest and finalize sales; * Accurately recording customer orders, ensuring correct issuance of invoices and timely delivery according to agreed deadlines; * Maintaining a clean and organized workplace, ensuring an attractive point-of-sale presentation; * Participating in company-provided training sessions and workshops to continuously improve skills and product knowledge; Requirements for the position: * Completed high school education; * Prior experience in sales and customer service; * Strong verbal and written communication skills; * Proactivity and ability to interact effectively with diverse types of customers; * Basic computer literacy and familiarity with sales systems; * Availability to work flexible hours, including weekends and holidays, as required by the company; Minimum Educational Requirement: High School Diploma (Secondary Education) * Transportation Allowance (VT) * Allowance * Vacation Benefits * 13th Salary