Job Summary: On-site and remote technical support and assistance to users, including installation, configuration, and troubleshooting of IT issues. Key Highlights: 1. Comprehensive technical support to users and IT infrastructure 2. Installation, configuration, and troubleshooting activities 3. Logging and tracking of technical service requests (ServiceNow) **Main Responsibilities:** * On-site and remote user support; * Installation and configuration of computers, printers, and mobile devices; * Support for operating systems and corporate applications; * Diagnosis and resolution of hardware, software, and network issues; * Logging and tracking of technical service requests (ServiceNow); * Basic user guidance and training. * **Desirable Qualifications:** * Technical or undergraduate degree in IT (in progress or completed); * Knowledge of Windows, Linux, and Microsoft Office; * Familiarity with networking concepts (TCP/IP, cabling, and Wi\-Fi); * Strong communication skills, proactivity, customer-oriented mindset, and commitment to schedules and goals.