Job Summary: Provide on-site technical support, ensuring rapid resolution of issues, installation and configuration of software and hardware, and documentation of procedures. Key Highlights: 1. Serve as backup to the IT Supervisor. 2. Perform diagnostics and troubleshooting of IT issues. 3. Conduct preventive and corrective maintenance on IT equipment. **Inclusion and respect for diversity and equity are part of KPMG’s DNA.** **Here, we value all individuals, encouraging and empowering our professionals to feel integral to our achievements.** **Regardless of your age, gender, race, color, creed, sexual orientation, ethnicity, national origin, or disability, we invite you to make a difference. Join the KPMG team!** **️‍ ️‍ ️ ✊** **✝️** **Inspire Confidence. Empower Change.** **At KPMG:** ----------------- * We do what is right **\#Integrity** * We learn and continuously improve **\#Excellence** * We think and act boldly **\#Courage** * We respect one another and grow stronger through our differences **\#Together** * We focus on what truly matters **\#For Better** **Responsibilities and Duties:** ------------------------------------ **If selected, you will have the opportunity to:** * Serve as backup to the IT Supervisor. * Provide on-site technical support to employees, ensuring rapid issue resolution. * Install, configure, and update software and hardware as required. * Escalate tickets to higher-level teams when necessary; perform diagnostics and troubleshooting of issues related to computers, operating systems, peripherals, and network devices. * Document procedures, solutions implemented, and activities performed in ticketing systems. * Conduct preventive and corrective maintenance on IT equipment. **Requirements and Qualifications:** ------------------------------- **What are we looking for?** * Bachelor’s degree in Technology or related fields. * Experience in technical support, help desk, or service desk roles. * Knowledge of hardware and software troubleshooting and resolution. * Ability to install and configure hardware (desktops, laptops, printers, etc.) and corporate software. * Experience using ticketing and technical support management tools. * Familiarity with Windows operating systems, local area networks, and network equipment configurations. * Communication skills for end-user support and accurate activity logging. **Why Join KPMG?** ----------------------------------- * We work with the latest technologies; * Our professionals are market leaders; * We are one of the world’s largest professional services firms; **What benefits do we offer?** -------------------------------- * Meal Voucher * Food Voucher * Medical Assistance * Dental Assistance * Transportation Voucher * Well-being Benefit (Gym) * Pharmacy Benefit * Life Insurance * KPMG Prev * Daycare Allowance * Professional Association Subsidy * Wedding Gift * Birth Gift * My Time: up to 6 full days per year — or 12 half-days — for you to take a break, care for yourself, and use as you wish, whenever needed.