We are looking for a **Fiber Optic Maintenance Leader** to receive and assign fiber optic maintenance requests to field teams. Monitor the productivity and quality of procedures performed by teams, and manage open and/or in-progress Service Orders (SOs). If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve service delivery; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use individual and collective personal protective equipment (PPE) when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Verify that teams have all required materials and/or equipment before beginning activities; * Receive and assign requests (SOs – Service Orders) to field teams; * Monitor team productivity and procedural quality through SO receipt; * Manage open and/or in-progress Service Orders; * Audit SOs after team service completion; * Monitor fiber optic maintenance SLAs; * Monitor routes and idle time via GPS tracking; * Request materials; * Monitor vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents; * Manage onboarding of new teams, including recruitment processes, training, and related activities; * Assess and coordinate team relocations to other cities, if needed; * Address customer complaints received through support channels and the ombudsman office; * Update information used to calculate team productivity; * Perform administrative tasks for field teams. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license category "B" and defensive driving certification; * Proficiency in Google tools (Sheets, Docs), basic computer literacy, and foundational people management concepts. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media – twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters: cafeteria; Branches: iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.