**Description:** Bachelor’s degree in Administration, Marketing, Communications, Advertising and Public Relations, Technology, Tourism, or Hospitality; Proficiency in Microsoft Office Suite and Excel; Knowledge of Google Analytics, E-commerce, Social Media, UX, and other related areas is a plus; Willingness to travel occasionally. Prior experience in Customer Success, account management, or digital performance. Serve as the primary digital contact for the hotels in your portfolio, independently managing their needs and strategies. Must be fully knowledgeable about departmental initiatives and capable of presenting results, discussing approaches, defining plans, and executing actions clearly with hotel management. Monitor individual hotel performance by analyzing KPIs, identifying improvement opportunities, and defining action plans to increase direct sales; Develop analytical reports and performance presentations to support performance tracking and decision-making. Work with e-commerce topics and tools—including paid media, SEO, UX, chatbots, CRM, campaigns, social media—as well as hospitality-specific solutions (e.g., booking engines, performance BI tools, etc.), ensuring optimal user experience and conversion. Conduct periodic online or in-person training sessions on e-commerce initiatives and the loyalty program, ensuring hotel engagement and successful adoption of covered topics. Secondary responsibilities Support new projects and strategic initiatives related to the area; Participate in weekly performance review meetings, contributing insights and action plans; collaborate with commercial partners and vendors to continuously enhance hotels’ digital journey. 2512200202551929643