Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers and potential customers through various channels, performing specialized analysis and handling of requests. Key Highlights: 1. High-quality customer support 2. Efficient and agile communication 3. Systematic recording of customer feedback WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across multiple channels. Their role includes in-person, virtual (video-based), digital-channel, and telephone interactions, as well as back-office support for requests requiring subsequent analysis and specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and up-to-date record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The analyst is also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) * Discounts at partner universities * VA bonus * Commuter allowance * Wellhub (Gympass) * Childcare assistance * Medical insurance
João Silva
Indeed · HR
João Silva
Indeed · HR
