MONITORING OPERATOR

Description

Job Summary: The Monitoring Operator will monitor the fleet in real time, ensuring adherence to routes and schedules, intervening in risky situations, and providing operational support. Key Highlights: 1. Real-time fleet monitoring and supervision. 2. Intervention in risk situations and route-related contingencies. 3. Constant communication with drivers and internal departments. #### **About the Role:** The Monitoring Operator will be responsible for monitoring the company’s and third-party vehicle fleets in real time using tracking systems, telematics, and transportation applications. The role involves supervising planned routes, ensuring compliance with loading and unloading schedules, identifying and intervening in risk or contingency situations during trips. This position serves as the constant communication link between drivers and internal departments, delivering operational support, activating safety protocols, and reporting incidents to Logistics, Sales, Customer Service (SAC), and Maintenance teams. Additionally, the role contributes to planning more efficient routes and determining the fleet size required to meet daily and seasonal demand. #### **Main Responsibilities:** Monitor the fleet via tracking systems, telematics, and transportation applications. Verify vehicle locations, trip statuses, and adherence to planned routes. Identify route deviations, unscheduled stops, or delays. Respond immediately to risk situations (theft, accidents, mechanical failures). Activate safety protocols and contingency plans. Record and report incidents to responsible departments. Maintain constant contact with drivers during trips. Provide guidance on routes, stop points, traffic restrictions, and schedule changes. Support drivers in contingencies (traffic congestion, highway blockages, accidents). Ensure vehicles comply with loading and unloading schedules. Monitor dwell time at customer locations and support points. Inform Operations and Sales teams in case of delays. Update the system with incident information, travel times, and delivery statuses. Report information to Logistics, SAC, Sales, and Maintenance teams. Support the Traffic team in real-time decision-making. Provide feedback for planning more efficient routes. Verify the commencement of trips for loaded vehicles. Monitor both owned and third-party fleets, ensuring vehicles are operation-ready; keep the Transportation Manager and carrier representatives informed regarding vehicles under maintenance, documentation status, and driver availability. * Determine the number of vehicles required to meet daily and seasonal demand. #### **Desirable Qualifications (Preferred):** * Completed high school education (technical or undergraduate degree in Logistics, Administration, or related fields is preferred). * Prior experience in fleet monitoring, logistics, or transportation operations. * Familiarity with tracking systems, telematics, and transportation applications. * Strong verbal and written communication skills. * Ability to analyze situations quickly and make decisions under pressure. * Organizational skills and attention to detail. * Ability to work collaboratively and interact effectively across various company departments. #### **Benefits:** Family Assistance Network Comprehensive support for you and your loved ones—because well-being starts at home. Telemedicine and Telepsychology Physical and emotional healthcare accessible anytime, anywhere. Dental Plan Smiling feels good—and we ensure care for your smile. Pharmacy Benefits and Discount Club Exclusive benefits and special pricing to simplify your daily life. Benefit Card Greater freedom and convenience for essential purchases and services. Life Insurance and Funeral Assistance Peace of mind for you and your family at every stage. Pregnancy Support Program \+ Nursing Room, Changing Room, and Rest Room Caring for those who care: a welcoming, respectful environment supporting all stages of motherhood. On-site Meals or Meal Voucher Recharge with a nutritious meal—whether here at work or wherever suits you best. Career Development Plan Your growth matters to us. Our development path is built progressively, respecting your tenure and performance. A solid journey with real opportunities to grow alongside us. Partner Website Discounts Outstanding partners, real advantages—because your effort deserves more everyday benefits. ✨ We offer inclusive positions for People with Disabilities (PCD), seniors, and also temporary opportunities. We believe in a diverse, welcoming environment where everyone has space to thrive. Join our network!