Operations Analyst

Description

Job Summary: Operations Analyst to monitor the operational journey, communicate with partners, and resolve logistical issues in retail e-commerce. Key Highlights: 1. End-to-end operational journey monitoring 2. Constant communication with partners and resolution of logistical issues 3. Pre- and post-sales involvement, ensuring processes comply with SLA **Operations Analyst** **Job Summary and Company:** Yolo is supporting one of its clients operating in retail e-commerce. **Responsibilities:** * Monitor the entire operational journey: pickup, transportation, arrival at partner distribution centers (CDs), and delivery to marketplace fulfillment centers. * Receive commercial team requests via system (Trello format) and engage the replenishment team to assemble and route shipments. * Maintain constant communication with partners, suppliers, carriers, and marketplaces to ensure process fluidity. * Submit required documentation to carriers and marketplaces as needed for operations. * Resolve logistical issues such as delays, incidents, discrepancies, and delivery failures. * Monitor stockouts, investigate root causes, and contribute to improvements in controls. * Oversee overall pre- and post-sales operational flows, ensuring adherence to SLA. * Support organization of spreadsheets, internal reports, and operational records. **Requirements:** * 1–3 years of experience in operations, supply chain, logistics, freight carriers, or related areas. * Experience in order management, SLA monitoring, and interaction with drivers, carriers, and customers. * Strong verbal and written communication skills, with high engagement with carriers, administrators, and logistics partners. * Basic Excel knowledge (spreadsheet organization, recordkeeping, and tracking). * Pursuing a degree in Logistics or Administration is preferred. * Organized, dynamic profile with agility in problem-solving and strong prioritization ability.