HELPDESK SUPPORT ANALYST I

Description

Job Summary: An IT professional responsible for providing assistance to internal customers, resolving issues, and ensuring smooth operation of the environment. Key Highlights: 1. User support via tickets, phone, in-person, and remote assistance 2. Installation, maintenance, and configuration of hardware and software 3. Development and documentation of technical procedures #### **About the Position:** The IT department of Grupo Muffato is responsible for providing full assistance to its customers, resolving problems, failures, or outages. It consists of a specialized team whose role is to best support seamless workflow within the environment, minimizing issues. The person in this role will provide support to company employees according to submitted requests. If you meet the required profile and identify with this opportunity, join our team! #### **Main Responsibilities:** * Provide user support by responding to requests via ticketing system, phone, in-person, remotely, and through internal messaging tools. * Monitor tickets to ensure efficient problem resolution. * Install, maintain, and configure hardware and software. * Re-process tasks as requested by users. * Recover files, programs, and reports when necessary. * Validate and test software to ensure quality and functionality. * Configure printers and corporate email accounts. * Develop and document technical and IT support procedures. #### **Mandatory Requirements:** * Bachelor's degree in Information Systems or related fields. * Strong communication skills for clear and efficient user support. * Sense of urgency to prioritize and resolve critical issues. * Teamwork orientation, collaborating with other departments and professionals. * Empathy to understand user needs and deliver appropriate support. * Proactive approach to identifying and resolving issues. #### **Desirable Requirements (Preferred Qualifications):** * Prior experience in a helpdesk support role. * Knowledge and experience working in Linux environments. #### **Benefits:** * Medical assistance * Telemedicine and telepsychology * Dental plan * Benefits club * Pharmacy discounts * Benefit card * Recognition and rewards programs * Life insurance * Funeral assistance * Pregnancy monitoring * Nursing room, changing room, and rest room * Meal allowance * Career development plan #### **Work Schedule and Hours:** Daily work schedule: 8 hours and 48 minutes Monday to Saturday