Customer Relationship

Description

Job Summary: Manage interactions, ensure customer satisfaction, resolve inquiries, and foster customer loyalty, acting as the liaison between customers and the company. Key Highlights: 1. Customer support via phone/chat and after-sales service. 2. CRM management for customer satisfaction and retention. 3. Clear communication, empathy, patience, and organization. Focuses on managing interactions, ensuring satisfaction, resolving inquiries, and fostering customer loyalty, acting as the liaison between the customer and the company. Responsibilities include phone/chat support, after-sales service, CRM management, and occasionally sales. Requires empathy, strong communication skills, and proactivity. Responsible for attending to, guiding, and resolving customer issues, ensuring a positive experience from the beginning to the end of the customer journey. **Main Responsibilities:** * Analyze and respond to requests via phone, e-mail, and WhatsApp. * Provide technical or service support and register requests. * Manage customer relationships (CRM) to ensure satisfaction and retention. * Address conflicts and complaints promptly. * **Skills:** Clear communication, empathy, patience, organization, and analytical thinking. * **Education:** Typically, completed high school (secondary education) or currently pursuing higher education. * **Experience:** Prior experience in customer service, support, or related fields. Employment Type: Full-time, Permanent CLT Benefits: * Meal allowance * Transportation allowance Work Location: On-site