Job Summary: Professional responsible for customer service, service order management, billing, and operational process control. Key Highlights: 1. Customer service and support 2. Service order management and billing 3. Technical document control and issuance **Job Description:** ---------------------- Provide customer service; open and close service orders (S.O.); forward weekly closed S.O. numbers to the sales department for customer satisfaction surveys; record work hours and tasks on S.O.s; monitor S.O. reports; issue and manage warranty, maintenance, and PMP processes; prepare and issue DTACs; bill S.O.s to customers and handle billing for warranties, PMPs, and maintenance; segregate warranty parts for scrapping upon request from JD; administer the Ecofrotas system to generate NF reports; register third-party NFs in S.O.s; control and distribute PPEs; **Mandatory Requirements:** ------------------------------ Completed High School education. **Desirable Requirements:** -------------------------- Relevant work experience **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Benefits:** --------------- Profit and Results Sharing Program (PLR) Health Plan (Unimed) Dental Plan (DentalUni) Meal Voucher Childcare Assistance WellHub Life Insurance Mental Health and Well-being Programs Pharmacy and SESC Benefits Discounts at educational institutions And others **Work Location:** ---------------------- M. A. MAQUINAS AGRICOLAS LTDA \- MA \- UMUARAMA **Working Hours:** ------------------------ 07:40\-12:00\-13:30\-17:58
João Silva
Indeed · HR
João Silva
Indeed · HR
