Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying questions, and resolving issues, requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. Serve customers in person, by phone, or by email 2. Efficiently and courteously resolve problems and conflicts 3. Participate in training to improve customer service The Customer Service Representative role involves providing customer service, delivering information, clarifying questions, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling diverse situations. * Serve customers in person, by phone, or by email, providing information about products and services; * Record customer complaints, suggestions, and compliments; * Efficiently and courteously resolve problems and conflicts; * Participate in training to enhance customer service; * Follow company policies and procedures to ensure service safety and quality; * Maintain a clean and organized workplace.
João Silva
Indeed · HR
João Silva
Indeed · HR
