#### **WE ARE MUCH MORE THAN A COLLECTIONS COMPANY** **Concilig** has built a solid reputation among major Brazilian companies, based on **advanced technology**, **proven effectiveness**, and **excellence in service delivery**. **With a constant focus on innovation** and market demands, we offer **customized solutions**, continuously improved to ensure **superior results and remarkable experiences**. Our goal is to **achieve maximum performance in the Customer Journey**, intelligently and effectively integrating all touchpoints between **customers and businesses**. We provide a unique, valuable, and successful **omnichannel experience** for every brand that trusts our services. Everything is **interconnected** — supported by **cutting-edge technology** and the **best human capital**, making Concilig an environment of growth, purpose, and achievement. #### **Concilig: connect experiences, satisfaction, and new possibilities.** **Get ready for a new level in Customer Experience and Customer Journey.** #### **Concilig yourself. Connect the dots, link the results.** **Responsibilities and duties** **MAIN ACTIVITIES:** * Perform preventive and corrective maintenance on computer equipment; * Carry out installation and configuration of software used by the company; * Standardize internal IT routines and processes; * Respond to user requests through the ticketing system, ensuring agility and quality in technical support. **Requirements and qualifications** **JOB REQUIREMENTS:** * Knowledge of **hardware and software**; * Higher education **in progress or completed** in Information Technology fields. **HARD SKILLS:** * Technical knowledge in equipment maintenance; * Installation and configuration of corporate software; * Understanding of networks and operating systems; * Proficiency in **Office Suite** (intermediate level). **SOFT SKILLS:** * Care and attention to detail; * Organization and commitment; * Good communication and interpersonal skills; * Proactivity in problem solving. **Additional information** **BENEFITS** **Medical Plan** **Dental Plan** **Career Development Program** **Wellhub (Gympass)** **Meal Allowance** **Transportation Voucher** **Childcare Assistance** (up to 18 months) **Extended Maternity and Paternity Leave** **Company recognized as one of the** ***Most Amazing Places to Work*** At Concilig, we believe that **our role is more than delivering results for our clients and partners; it's about transforming lives**. Here, you'll find a dynamic, collaborative environment full of opportunities to grow, learn, and make a difference. We are one of the largest customer service and BPO companies in the country, recognized for valuing people, encouraging diversity, and investing in talents of all ages, backgrounds, and stories. Our purpose is to create opportunities and generate positive impact, inside and outside the company. If you're looking for a place where you can **grow professionally, develop your skills, and be proud of what you do and who you are**, join the team of Conciligados! Here, your work has voice, purpose, and future.