Description: Your Mission Make things happen within a highly engaged team that seeks to learn every day, delivering high-quality and excellent services to our customers. Thus, we expect you to engage with us and strive to deliver your best—for yourself, for our customers, and for our ADN team. Responsibilities and Duties The Service Desk team provides support for using an ERP system and operates across three support levels (L1, L2, and L3), following ITIL best practices. We are seeking an intern with an ambidextrous profile—someone who easily understands processes and technologies, yet also enjoys writing, teaching, and creating clear, didactic content for users. * Support the creation and updating of user guides, tutorials, and documentation in a didactic and visually appealing manner; * Support knowledge base curation, keeping it updated, organized, and optimized for AI-powered search; * Support the creation and review of knowledge articles, ensuring quality and standardization; * Collaborate with support analysts on communicating incidents and technical solutions, using simple language for end users; * Participate in videoconference-based support sessions and training, assisting users with empathy and clarity. * Suggest continuous improvements to content and support workflows, based on user and AI feedback. Requirements and Qualifications Currently enrolled in Instructional Design, Educational Design, Communications, Information Systems, Systems Analysis and Development, Administration, or related fields (from the 5th semester onward); Genuine interest in technology, ERP systems, and Artificial Intelligence tools; Strong verbal and written communication skills, with emphasis on clarity and empathy; Demonstrated initiative to learn new technical concepts and translate them into accessible language; Organized, detail-oriented, and committed to delivery quality. 2512210202551836061