**OPERATIONAL SUPERVISOR I** **Location: Contagem\- MG** **Responsibilities:** * Ensure the smooth daily operation of the unit, guaranteeing organization, proper service flow, and quality of services provided. * Provide customer service via telephone, WhatsApp, email, or in person, whenever necessary. * Contact customers to resolve issues and align pending matters. * Register contracts and forward them to the responsible department, as required for verification or surplus handling. * Monitor daily the file of open contracts (individual and corporate), ensuring regularity and compliance. * Monitor fleet availability, reporting needs or bottlenecks to Supervisor III. * Perform daily cash bag reconciliation and ensure proper document dispatch. * Support unit billing according to established routine. * Perform unit cash closing, ensuring accuracy and compliance with internal procedures. * Directly manage the unit’s team on a day\-to\-day basis, including activity planning, performance monitoring, and operational support. * Receive newly hired employees, orient them on unit routines, and monitor their adaptation during the initial period. * Manage team time tracking, including verification and approval of adjustments. * Reconcile team commissions according to applicable rules and indicators. **Requirements:** * Currently enrolled in or completed undergraduate studies; * Proficiency in Microsoft Office suite. **Working Hours:** To be agreed upon **Salary:** 3\.000 **Benefits:** * Transportation allowance/fuel allowance, * Meal/food allowance (R$ 595.00/month), * Health insurance, * Dental insurance, * Life insurance, * Benefits club. Minimum Education Level: High School (Secondary Education)