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Job Summary: Datacenter professional responsible for maintaining environments, responding to incidents, and monitoring devices, with a focus on support and infrastructure. Key Highlights: 1. Datacenter environment maintenance and optimal operation 2. Customer support and interaction with technical teams 3. Monitoring of devices and operating systems (Windows/Linux) **Responsibilities:** Maintain and ensure optimal operation of Datacenter environments; * Perform daily tasks such as: rounds to identify anomalies within the DC, assembly of equipment consoles, installation setup for backup systems, equipment receiving/shipment, and cable organization within racks; * Respond to customer requests and incidents at the first level. Interact with other technical teams, performing internal escalations and engaging partners/suppliers; * Create/review internal processes and procedures, and occasionally reports or changes; * Monitor various devices including Servers/Load Balancers/Databases. Knowledge of Windows/Linux operating systems, virtual and physical environments, and network troubleshooting (TCP/IP protocols, Cisco environment, L2/L3 switches, Load Balancers); * * Familiarity with SNMP, monitoring tools such as HP Open View, backup operations, and general infrastructure. **Requirements:** Proficiency in Windows and Linux for server support and installation; familiarity with UTP and optical connections (basic to intermediate level); * Familiarity with computer peripherals (HDD, memory, CPU, cards); * Intermediate English (conversation); * Bachelor’s degree in technology or IT, completed or in progress; * * Availability to work rotating shifts (Hybrid). We are driven by learning and innovation We are passionate about our customers We build diverse and inclusive teams We lead transformation We take ownership of our commitments
