IT Technician

Description

Job Summary: Professional to provide technical support to users, monitor hardware and software, install and configure equipment, document SLAs, and perform maintenance. Key Highlights: 1. Specialized technical support for users 2. Installation and configuration of hardware and software 3. Maintenance of systems and equipment Role: Job Responsibilities \- Provide technical support to users, verifying the operation of hardware and software while meeting agreed service levels. Provide technical support to customers/users; Guide support departments; Engage third-party support when necessary. Install and configure hardware and software; Document Service Level Agreements (SLAs); Perform hardware and software maintenance, including mouse and keyboard replacement, hard drive formatting, and installation and updating of operating systems; Close and record technical tickets, pending issues, and completed services. Employment Type: Full-time CLT Compensation: R$2\.300,00 \- R$2\.400,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Life insurance * Meal voucher * Transportation voucher