The Support Consultant is responsible for assisting customers, resolving technical issues, guiding them on the use of products and services, and ensuring customer satisfaction and loyalty. This professional proactively identifies potential failures and seeks efficient solutions, contributing to the continuous improvement of support processes. * Assist customers via phone, e-mail, or chat, identifying their needs and providing appropriate technical support. * Diagnose and resolve technical issues related to the company's products and services. * Guide customers on the correct use of products, features, and possible solutions for common questions. * Record and document all support interactions, maintaining an accurate history of customer communications. * Participate in training and development programs to stay updated on the company's products and processes. **Requirements:** Bachelor's degree (completed or in progress) in Technology; * Minimum of 3 years' experience as a Technical Support Specialist or Support Analyst; * Experience providing user support, including remote and on-site assistance for notebooks, desktops, and smartphones; * Knowledge of current collaborative work technologies and cloud computing; * Strong verbal and written communication skills. **Basic Knowledge:** * Customer service and preventive maintenance routines; * Hardware assembly and maintenance; * Installation, configuration, and support for operating systems and office automation suites; * Configuration of local networks, Wi-Fi, and internet connections; Salary: R$ 2\.607,38 Meal Allowance: R$ 35.00 per working day Food Allowance: R$ 191.53 per month. Transportation Allowance Health Insurance (co-payment – Amil Next) Dental Insurance Amil (no co-payment). Group Life Insurance Wellhub (Gympass) SESC Benefits. Working Hours: Monday to Friday, from 09:00 to 18:00.