Job Summary: This position provides assistance in supporting internal users, managing service requests, and implementing improvements to technological tools, ensuring information integrity and confidentiality. Key Highlights: 1. Assistance in network infrastructure support and implementation 2. Support in analyzing and executing support for internal users 3. Participation in projects from other departments upon request **Job Description:** ---------------------- MAIN RESPONSIBILITIES: 1 Provide assistance in receiving service requests, support in analyzing and executing support for internal users, and maintain incident records in the IT ticketing system; 2 \- Support outsourced service requests; 3 \- Assist in ensuring compliance with service level agreements (SLAs) with vendors and internal users; 4 \- Help implement improvement initiatives focused on enhancing internal users' proficiency with the company's technological tools; 5 \- Populate and support critical analysis of departmental performance indicators, developing action plans when necessary; 6 \- Participate in projects from other departments upon request; 7 \- Ensure integrity and confidentiality of information under your responsibility; 8 Assistance in network infrastructure support and implementation; 9 Assist the IT support analyst. **Employment Type:** -------------------------- CLT **PwD Inclusion:** -------- YES **Benefits:** --------------- Meal Voucher Transportation Voucher Health Insurance Dental Insurance TotalPass **Work Location:** ---------------------- HOFTALON CENTER FOR STUDY AND RESEARCH