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Job Summary: Customer service professional to ensure customer satisfaction in a restaurant setting, with emphasis on personal interaction and anticipation of needs. Key Highlights: 1. Loves creating smiles and making things easier for people 2. Seeks personal contact and opportunities for interaction with customers 3. Focuses on customer satisfaction and family-friendly experience **\#We’ll absolutely love you if you...** Make it your priority to make things easier for people and love creating smiles Enjoy personal contact and always seek opportunities for interaction Understand that people’s needs are more important than any task Are committed to treating others well and place respect above all else Celebrate differences and believe every customer and every experience is unique! **Responsibilities and Duties** **What your day will look like** **(spoiler: creating lots of smiles is part of the package)!** * We’ll count on you for restaurant customer service activities. See details below! * Check the menu, promotional items, sound system, and air conditioning to ensure the dining area is organized; * Conduct quick customer surveys; * Always strive for customer satisfaction by anticipating their needs; * Support customers using self-service kiosks; * Assist customers with the Digital Experience, ensuring menu suggestions and additional sales via kiosks, Order & Pickup, After-Sales, and McCafé; * Ensure satisfaction with the family-friendly experience. **Requirements and Qualifications** **Essential Ingredient** * High school education in progress or completed. **Additional Information** **We’ll absolutely love you if you...** * Make it your priority to make things easier for people * Love creating smiles * Enjoy personal contact and always seek opportunities for interaction * Understand that people’s needs are more important than any task * Are committed to treating others well and place respect above all else * Celebrate differences and believe every customer and every experience is unique! **Benefits that make everything even more enjoyable** * Medical Assistance * Dental Assistance * Transportation Allowance * On-site meals * Gympass * Life Insurance * PPR – Profit Sharing Program **Ready for an unforgettable experience—just like a Big Mac? Apply now!** The world’s largest independent McDonald’s franchise. We have over 60,000 employees in Brazil. We are one of the country’s largest job creators and provide many young people with their first formal job opportunity. Our special ingredient is our people. And if you’ve made it this far, why not explore our opportunities? Here are great reasons to join our team: ***Live Our Purpose*** We are many stories making history. We are many stories united by a powerful purpose: To make every day an opportunity to nourish people and build dreams. ***Service Culture*** We value a workplace where everyone is welcome, without distinction based on race, gender, sexual orientation, or any other characteristic. Here, what matters most is that you can create positive moments while being authentically yourself. ***Recipe for the Future*** We serve high-quality food, adopt sustainable practices, and offer professional development opportunities for thousands of young people. Here, we care for people—and for the planet—at the same time. ***Ketchup in Your Veins*** Delighting and serving with excellence is part of our DNA. We understand that our customers’ diverse needs always come first. And we commit to respectful treatment among all people. Do you see yourself here? Join us as a Méqui!
