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Job Summary: You will be responsible for ensuring customer satisfaction and fostering a welcoming environment by providing service and support in the restaurant. Key Highlights: 1. Focus on generating smiles and making things easier for people. 2. Promotes respect for and celebration of differences among customers. 3. Supports customers' digital and family-friendly experiences. **\#We'd absolutely love it if you...** Are committed to making things easier for people and love generating smiles Enjoy personal interaction and always seek opportunities for engagement Understand that people's needs are more important than any task Are dedicated to treating others well and place respect above all else Celebrate differences and believe every customer and every experience is unique! **Responsibilities and Duties** **What your day will look like** **(Spoiler: generating lots of smiles is part of the package)!** * We’ll count on you for front-line customer service in the restaurant. See details below! * Check the menu, promotional items, sound system, and air conditioning to ensure the dining area is organized; * Conduct quick customer surveys; * Proactively anticipate customers’ needs to ensure their satisfaction; * Support customers using self-service kiosks; * Assist customers with the Digital Experience, including menu suggestions and upselling via kiosks, Order & Collect, After-Sales, and McCafé; * Ensure satisfaction with the family-friendly experience. **Requirements and Qualifications** **Essential Ingredient** * High school education in progress or completed. **Additional Information** **We'd absolutely love it if you...** * Are committed to making things easier for people * Love generating smiles * Enjoy personal interaction and always seek opportunities for engagement * Understand that people's needs are more important than any task * Are dedicated to treating others well and place respect above all else * Celebrate differences and believe every customer and every experience is unique! **Benefits That Make Everything Even More Delicious** * Medical Assistance * Dental Assistance * Transportation Allowance * On-site Meal Benefit * Gympass * Life Insurance * PPR – Profit Sharing Program **Ready for an experience as unforgettable as a Big Mac? Apply now!** The world’s largest independent McDonald’s franchise. We have over 60,000 employees across Brazil. We are one of the country’s largest job creators and help many young people achieve their first formal employment. Our special ingredient is our people. And since you’ve made it this far—why not explore our opportunities? Here’s why you should join our team: ***Live Our Purpose*** Many stories, making history together. Many stories united by one great purpose: To turn each day into an opportunity to nourish people and build dreams. ***Service Culture*** We value a workplace where everyone feels welcome, regardless of race, gender, sexual orientation, or any other characteristic. Here, what matters most is that you can create positive moments while being authentically yourself. ***Recipe for the Future*** We serve high-quality food, adopt sustainable practices, and provide professional development opportunities for thousands of young people. Here, we care for people—and for the planet. ***Ketchup in Your Veins*** Delighting and serving with excellence is in our DNA. We understand that our customers’ diverse needs always come first—and we commit to treating everyone with kindness and respect. Do you see yourself here? Join us as a Méqui!
