Job Summary: Act as the primary contact point for customers, monitor customer satisfaction metrics, assist in process improvement, and support customer loyalty initiatives while collaborating with other teams. Key Highlights: 1. Company with over 100 years of history and solid values 2. Focus on relationships with internal and external customers 3. Opportunities for development and continuous improvement **None:** Have you ever considered joining a company with over 100 years of history? Join this legacy! The world changes — Zema acts! In line with our core values — hard work, transparency, simplicity, ethics, people development, and courageous energy — we seek professionals eager to join one of the best companies to work for! **Learn more about our story:** https://portal.zema.com/nossa\-historia/ **Job Responsibilities:** Serve as the primary contact point and resolve inquiries and requests from both internal and external customers, seeking efficient solutions; Monitor and track customer satisfaction metrics, identifying opportunities for improvement; Support the development and enhancement of processes and products to improve customer experience; Prepare reports and analyses on relationship management performance to support decision-making; Support customer loyalty and engagement initiatives, contributing to long-term relationship building; Collaborate with teams across other departments to promote integration and alignment of activities. **Requirements that increase your chances of success in this role:** Completed high school education; Prior experience in customer service is desirable, preferably in corporate environments; Excellent verbal and written communication skills; Ability to work collaboratively, demonstrating proactivity and flexibility; Knowledge of customer service and negotiation techniques; Familiarity with Customer Relationship Management (CRM) systems and tools. **Our Benefits:** Health Insurance; Dental Insurance; Meal Voucher; Development initiatives and platform; Wellhub (comprehensive health platform); Birthday Leave; Partnership programs offering exclusive discounts on various services and products. Diversity & Inclusion We are committed to seriously promoting and building Diversity & Inclusion within the company, launching initiatives that foster a more diverse and inclusive culture, cultivating a sense of belonging among employees while simultaneously strengthening the Zema brand in society. **None:** None