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Level I Support Technician – Intermittent
Job Summary: Provide in-person technical support at level 2, perform incident diagnosis and resolution, and support software and equipment, ensuring continuous improvement of service delivery. Key Highlights: 1. In-person technical support at level 2 2. Incident diagnosis and resolution 3. Support for software, systems, applications, and equipment ### **JOB OPENING: LEVEL 2 SUPPORT TECHNICIAN (INTERMITTENT)** We have an open opportunity for a **Level 2 Support Technician**, to work **in person** in Linhares/ES. **Work Location:** Av. Hans Schmoger, 808 – Nossa Senhora da Conceição Neighborhood – Linhares/ES **Employment Type:** Intermittent **Compensation:** * **R$ 12.72 per hour** * Proportional payment based on hours worked * Labor rights included (pro-rated 13th salary and vacation) **Benefits:** * Meal Allowance (R$ 31.59 – no deduction) * Transportation Allowance * SESC Membership * Life Insurance * **Availability Bonus:** R$ 100.00 upon first on-call activation * (maximum of up to 10 activations per month) ### **Main Responsibilities** * In-person technical support at level 2 * Incident diagnosis and resolution * Recording service requests in the system * Escalation to other support levels when required * Rack organization and cabling * Support for software, systems, applications, and equipment * Updating the knowledge base * Supporting continuous improvement of technical support ### **Requirements** * Completed high school education * Intermediate computer skills * Minimum **6 months’ experience in in-person technical support** * Mandatory certifications: * Microsoft Office (minimum 20 hours) * Assembly and configuration of personal computers (minimum 20 hours) * **MCSA Windows 7 or higher** ### **Behavioral Profile** * Strong communication and argumentation skills * Decision-making ability * Proactive and dynamic attitude * Analytical thinking and problem-solving focus Minimum Education Level: High School (Secondary Education)
Av. Pres. Campos Sales, 115 - Nossa Sra. da Conceição, Linhares - ES, 29900-485, Brazil
R$12/hour
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