Support Analyst

Description

Job Summary: Provide technical support to users, handle service requests, diagnose system errors, and guide customers in using systems and ERP, ensuring their autonomy. Key Highlights: 1. Provide technical support to users 2. Guide customers on features and best practices 3. Analytical and organized profile **Responsibilities:** Provide technical support to users Handle service requests via system, phone, and WhatsApp Diagnose system errors and inconsistencies Guide customers on features and best practices for system usage Document support interactions and solutions in an organized manner Escalate more complex issues to the development team Assist customers with ERP implementation and usage Ensure customers achieve autonomy in using the tool **Requirements:** Experience in customer service or technical support Strong verbal and written communication skills Analytical and organized profile ERP experience is a plus Compensation: R$2.000,00 - R$2.500,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work location: On-site