IT Support

Description

Job Summary: An IT Support professional to ensure the proper functioning of systems, equipment, and technology infrastructure, providing technical support to users. Key Highlights: 1. Comprehensive technical support for hardware, software, and networks 2. Focus on technical problem diagnosis, resolution, and documentation 3. Work with operating systems (Windows, Linux) and networks We are seeking an IT Support professional to join our team. This professional will be responsible for providing technical support to users, ensuring the proper functioning of the company's systems, equipment, and technology infrastructure. **Responsibilities:** * Receive and log technical support tickets (help desk); * Diagnose and resolve hardware, software, and network issues; * Perform installation, configuration, and updates of systems and equipment; * Provide remote and on-site user support; * Monitor system and network performance; * Document technical procedures and solutions; * Assist in preventive and corrective equipment maintenance. **Requirements:** * Bachelor's degree in Information Technology or related fields; * Knowledge of operating systems (Windows, Linux); * Basic networking knowledge; * Experience in user support; * Strong communication skills and ability to work in a team. **Benefits:** * Market-competitive remuneration * Meal allowance * Food allowance * Transportation voucher * Monthly and quarterly performance bonuses * Common area, rest room, and decompression room * GPTW (Great Place to Work) certified as a "Great Place to Work" for the 5th consecutive year * Financial support for studies and events * Mentali – Mental health support benefit * Optional medical and dental plans * Pharmacy plan * Wellhub (Gympass) * SESC membership