Technical Support Assistant

Description

**Job Description:** About ExS Solutions: Part of the GPECx Group, we are a technology company focused on innovative solutions for the energy sector, including power generation, cogeneration, distribution, and transmission. We were founded in a challenging environment where innovation and technical excellence are essential to transform complex demands into intelligent outcomes. **Our Purpose:** "Develop cutting-edge solutions that drive energy efficiency, using technology as a tool for transformation." **Why Join Us?** Professional Growth: Opportunity to develop within a growing group in the energy and technology sectors Continuous Learning: Direct interaction with clients, technical solutions, and diverse market demands Real Impact: Active participation in client relationship management and technical support for group companies **Your Mission:** Ensure excellent technical service for current and prospective clients by providing efficient support, clarifying questions, and contributing to the best possible experience with the group companies' services and solutions. **Key Responsibilities:** * Assist in preventive and corrective maintenance of equipment; * Support calibration and testing processes; * Perform equipment testing and diagnostics; * Manage equipment check-in and check-out; * Organize equipment for pickup and return; * Support internal technical assistance; * Complete checklists, generate reports, and maintain technical records; * Provide technical support and customer service to clients and prospects; * Track pending items and ensure timely follow-up with clients; * Assist clients in using systems, equipment, and platforms; * Support organization of the technical department; * Provide support to group companies **Minimum Requirements:** Currently enrolled in or completed technical or undergraduate studies in IT, Electrical Engineering, Automation, Information Systems, or related fields Strong verbal and written communication skills Organized, proactive profile with ease in customer-facing roles Proficiency in computer applications and Microsoft Office suite Ability to quickly learn about technical services and solutions **Preferred Qualifications (will be valued!):** Experience in customer support or technical support Knowledge of electrical systems, automation, or technology Experience in corporate customer service Basic understanding of networks and IT infrastructure Experience in after-sales support and client relationship management **Benefits:** Meal allowance – BRL 528.00 (Flash Card) Transportation allowance – BRL 12.00 per working day Health insurance – 90% covered by the company, 10% by the employee Dental insurance – 100% covered by the company **Employment Type:** Permanent CLT contract **Work Location:** 100% On-site – Americana/SP Compensation: BRL 2,179.00 – BRL 2,180.00 per month Work Location: On-site