Job Summary: Provide level 2 customer service, resolve customer issues, record information, and build sustainable relationships. Key Highlights: 1. Level 2 customer service and resolution of customer issues 2. Building sustainable relationships with consumers 3. Using various customer service tools Your Role, Your Mood: * Provide level 2 customer service, collaborating with relevant departments to resolve issues raised by our customers; * Accurately record all consumer information in databases; * Build sustainable relationships with consumers and ensure proactive and efficient engagement; * Process and track orders, ensuring correct input and output of information in the system; * Record and monitor departmental metrics and KPIs; * Use various customer service tools (telephone, e\-mail, WhatsApp, etc.) to provide information, clarify doubts, and address requests. To Match With Us, You Need: * Prior experience in this role; * Completed high school education; * Knowledge of E\-commerce, Customer Service Centers (SAC), and After\-sales; * Proficiency in customer service tools; * Written communication skills; * Easy access to Vila Leopoldina and availability to work on-site; * Availability to work on a 6x1 schedule (12:00 PM to 8:20 PM\). Minimum Education Level: High School (Secondary Education) * Emotional wellness program * Birthday day off * Dental care coverage * Meal allowance * TotalPass * Medical coverage * Online psychotherapy * Product discounts * Transportation allowance