Job Summary: Mercantil is seeking talented individuals for a dynamic environment where growth is encouraged, and professionals have the opportunity to experience new challenges and take ownership of their careers. Key Highlights: 1. Dynamic environment that recognizes and encourages talent 2. Opportunity to experience new challenges and take ownership of your career 3. Focus on results and appreciation of proactivity and strong communication We are looking for talented, passionate people to join our team. Is facing daily challenges something that motivates you? If yes, join Mercantil! What we certainly don’t lack here are opportunities to experience new challenges and take ownership of your career—all within one of the Best Companies to Work in Minas Gerais. By joining our company, you’ll have the opportunity to grow in a dynamic environment where your talent is recognized and encouraged. This combination becomes even more perfect if you possess passion, strong communication skills, proactivity, and—of course—a focus on results. Explore our job openings, find the opportunity that best matches your profile, and become part of a team that values your talent. Don’t miss the chance to transform your career and contribute to challenging and transformative projects. Grow with us! Liked it? Then check out the opportunity we have for you below! So, see below the opportunity we have here: **\#VEMSERMERCANTIL** **Responsibilities and Duties** **Your main challenges will include:** * Conducting data analyses focused on CRM; * Evaluating opportunities to monetize the customer base, improve customer retention, and increase LTV; * Generating insights and analyses regarding customer profiles, segmentation, and behavior, as well as market benchmarking; * Analyzing customer base evolution and other key customer KPIs for internal reporting and market dissemination. **Requirements and Qualifications** **We are looking for someone with:** * Currently pursuing or recently completed undergraduate degree in Information Systems, Computer Science, or Information Science; * Proficiency in data extraction and manipulation tools (SQL); * Knowledge of Python; * Knowledge of Dashboard tools (Power BI); * Advanced Excel skills (pivot tables, VLOOKUP, etc.). **You’ll stand out if you have:** Minimum 1 year of experience in Data Analytics or CRM. **Work Location:** Belo Horizonte/MG (Hybrid work); **Additional Information** **What we offer our employees:** * Meal and food allowance (if preferred, you may receive both allowances on a single food card); * Health insurance; * Dental insurance; * Daycare assistance; * Life insurance; * Private pension plan; * Wellhub; * Mercantil Academy for Development; * Profit Sharing Program (PLR); All positions are also open to persons with disabilities (PCDs). We are the leading ecosystem for the 50+ population. With over 80 years of history, our journey has been marked by continuous innovation and service expansion, always centered on technology to deliver an exceptional banking experience. After all, our customers are our reason for being. We are undergoing consistent transformation, driven by innovation, technology, data, and people. With over 9 million customers and a focus on the 50+ demographic, the bank’s purpose is to deliver a unique experience for this population. This movement has earned recognition: Mercantil ranks among the Best Companies to Work in Minas Gerais and stands as the fifth-largest provider of social security benefits in the country. Excellence is also reflected in our consistently high NPS (Net Promoter Score), an indicator measuring customer satisfaction and loyalty. With over 300 service points across nearly 250 cities, the bank consolidates its national presence with proximity and efficiency. Moreover, great ideas always find space here. We believe in the power of diversity and inclusion to transform realities. Therefore, our opportunities are extended to persons with disabilities, Black and Indigenous individuals, LGBTQIAPN+ individuals, people over 50, women enrolled in support programs addressing domestic violence, and other underrepresented groups. We remain firmly committed to building a fair, representative environment with real opportunities for everyone. Join us! If you identify with this, come be part of us: **\#VEMSERMERCANTIL**