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Job Summary: A professional to serve as the national focal point for reverse logistics, responsible for reviewing and improving operational workflows, ensuring efficiency, quality, and alignment with business needs. Key Highlights: 1. Responsible for reviewing and improving reverse logistics operational workflows. 2. Monitor reverse logistics operations and their KPIs on a daily basis. 3. Negotiate and manage partners, ensuring alignment and continuous improvement. We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a company that looks toward the future. Our Operations team is expanding — see more details about this position below. **Responsibilities and Duties** * Serve as the national focal point for reverse logistics, responsible for reviewing and improving operational workflows, ensuring efficiency, quality, and alignment with business needs. * Monitor reverse logistics operations daily, tracking volume, deadlines, quality, and deviations, proactively correcting course with support from a dedicated analyst. * Track, analyze, and explain reverse logistics performance indicators, breaking down metrics by region, partner, and root cause, ensuring clarity in interpreting results and guiding actions. * Negotiate and manage reverse logistics partners — both internal and third-party — monitoring performance, SLAs, costs, and service levels, proposing adjustments and improvements when necessary. * Ensure execution of the national equipment removal and collection plan, guaranteeing predictability, deadline compliance, and cross-departmental alignment. * Act as the direct interface with Procurement, Sales, and Warehouse departments, ensuring priority alignment, handling operational impacts, and supporting strategic business decisions. * Guarantee the quality of reverse logistics execution by monitoring reports, deadlines, recurrence rates, and failure causes, promoting corrective and preventive actions. * Support and lead continuous improvement initiatives, reviewing processes and proposing practical, implementable solutions to increase efficiency, reduce costs, and elevate service levels. * Ensure compliance with safety regulations and internal procedures, acting preventively and correctionally with partners and involved operations. * Contribute to end\-to\-end integration of the logistics chain, ensuring alignment among customer-side pickup, warehousing, transportation, and equipment disposition. **Requirements and Qualifications** * Completed Bachelor’s degree; * Proficiency in Windows environment; * Experience in People Management; * Prior experience in the telecommunications field. **Additional Information** ### **Working Hours: Monday to Friday, 8:00 AM \- 5:48 PM (1-hour lunch break)** ### **We Offer:** * Meal Allowance / Food Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance * PPR (Profit Sharing Program) * Growth Opportunities * Daycare Assistance * Assistance for Children with Disabilities * Day Off (One day off during your birthday month) * TotalPass (Discounts at Gyms/Sports Facilities) * Corporate University * PAS (VERO Social Assistance Program) This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe sharing ideas and different perspectives is essential to delivering the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY TO ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of high-quality service and agile support to simplify the world for each customer. Today, VERO ranks among the largest broadband providers in Brazil, with over 1 million subscribers. Our purpose is to lead the (r)evolution in customer experience — beyond connectivity alone. It is not just about doing more, but about doing better. Our services bridge people to knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world — and we pay close attention to what that world requires. **VERO — As big as your world!**
