**Description and Responsibilities:** **Schedule:** 08 to 17 **Level:** Professional **Employment type:** Tenured \- CLT labor code * Provide customer service; * Offer telephone support to customers; * Meet customer needs; * Contribute to results and achievement of established goals; * Assist in preparing commercial proposals for products and services to customers; * Support maintaining updated customer records; * Direct and expedite customer service; * Assist customers with access and use of electronic channels; * Help customers regularize their outstanding debts; * Formalize approved renegotiation proposals. **Requirements:** * Undergraduate degree in progress or completed in Business Administration, Economics, Accounting, or related fields; * CPA 10 certification; * Computer skills (Office Suite: Word, PowerPoint, Excel, Outlook); * Knowledge of financial products and services; * Knowledge of financial institutions; * Sales techniques knowledge; * Strong verbal and written communication skills. Desirable: * CPA 20\. **Benefits:** Medical insurance, Dental insurance, Childcare allowance, Education assistance, Pharmacy benefit, Gympass, Profit sharing, Private pension plan, Life insurance, Meal voucher, Food voucher, Transportation voucher