Hello! We are delighted to learn that you wish to join the Valence Group. For us, integrity, seriousness, and simplicity are the most important values in our business. We appreciate dedicated and enthusiastic individuals who are passionate about their work and our company. If it is important for you to work for a company that values people and offers a pleasant work environment, this position is perfect for you! **Responsibilities and duties** * Serve as the initial point of contact for handling IT requests, receiving user requests via the ticketing system, refining those requests, resolving low-complexity (Level 1) tickets, or escalating them to higher support levels; * Manage service-level agreement (SLA) response times by performing interventions, engaging the responsible support team and end users, and escalating to leadership whenever necessary; * Keep users updated on the status of their requests whenever possible; * Develop and/or update operational documentation, ensuring it remains current and accessible to both the IT team and end users; * Ensure timely updates to IT assets (CMDB) whenever changes occur; * Generate various reports. **Requirements and qualifications** * Experience in IT service management; * Knowledge of IT infrastructure, components, and corporate systems; * Strong verbal and written communication skills; * Organized and solution-oriented mindset; * Technical certification or degree in technology is a plus. **Additional information** Meal/Voucher Allowance * Transportation Voucher * Health Insurance Plan * Dental Insurance Plan * Wellhub * Sem Parar Orienta and Mais Saúde * Discount on products sold by the group * University partnership agreements * Christmas Kit * Life Insurance **Submit your resume and launch your successful career!** **\#joinvalence** **Hello, we are the Valence Group!** With 28 years of history, the **Valence Group** stands out for representing successful brands across segments such as **automobiles** and **motorcycles**, **agricultural machinery**, **construction equipment**, and **mining equipment**. Our specialty lies in connecting major global brands with the Brazilian market, translating their value for our customers. Originating from and headquartered in Belo Horizonte (MG), the Group now operates **two major business divisions**, offering high-quality products and outstanding technical service delivered by a qualified and passionate team. In the **Cars & Motorcycles** segment, we represent iconic brands including: **Jeep, Ram, Harley\-Davidson, Husqvarna, Kawasaki, KTM, and Royal Enfield.** In the **Machinery** business, we represent and distribute **Boart Longyear** and **Getman** (mining equipment), **JCB** (construction and agribusiness), and **Massey Ferguson** (agribusiness). The Group also maintains a **real estate assets division**, ensuring financial stability and investment capacity. If you seek an opportunity to grow professionally within a dynamic and innovative environment, the Valence Group is the right place for you. We value **talent, dedication, and the drive to make a difference**. Join a team committed to excellence and transformation.
João Silva
Indeed · HR
João Silva
Indeed · HR
