Receptionist

Description

Job Summary: Professional for front desk reception and guest, resident, and customer service, with focus on maintenance, check-in/out, reservations, and general support. Key Highlights: 1. Direct guest and customer service and support 2. Management of check-in and check-out, and organization of reservations 3. Coordination of maintenance activities and tracking of requests Experience in the Role: Open service orders (OS) in the SIM platform for maintenance requests. Answer internal and external phone calls, record requests in the log book, forward them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and customer satisfaction. Review daily event service orders (OS) to guide guests/residents/customers. Verify each observation in daily reservations to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments. Deliver RPP (NFC-e invoices) / RPS to guests. Clarify or direct general guest inquiries. Identify all pending items and/or requests for the shift via the log book for follow-up and execution. Print statements for verification. Read and update the log book. Inform guests, residents, and customers about the property’s amenities. Provide and deliver apartment keys to guests/residents. Perform guest check-in and check-out in the system. Close the cash register for the shift. Conduct welcome calls / courtesy calls. Greet guests, residents, and customers courteously. Save or print contingency / security reports. Request guests, residents, and customers to complete the FNRH form with all mandatory fields. Collect guest documentation during check-in, complying with internal standards and legal requirements. Support other departments when necessary. Assist guests/residents/customers with luggage. Check sales channels. Make reservations in the system. Employment Type: Full-time CLT Compensation: R$2.000,00 - R$2.500,00 per month Work Location: On-site