Job Summary: Universo AGV is seeking a professional to provide receptive and proactive customer service, convey information, clarify inquiries, and manage internal processes. Key Highlights: 1. Assisting members, third parties, consultants, and managers 2. Clarifying inquiries and monitoring processes 3. Focusing on service quality and excellence Universo AGV is a vehicle protection association that aims—through mutualism—to deliver high-quality, excellent service to all Brazilians. It focuses on guaranteeing diverse benefits for members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide receptive and proactive customer service to members, third parties, consultants, and managers, conveying process status updates and clarifying inquiries; * Perform system-based queries regarding process status and provide guidance based on the information retrieved; * Collect member data requiring system updates and forward it to supervision for implementation; * Monitor average service time and achievement of targets; * Conduct customer service via the system; * Follow up with internal departments regarding pending tasks. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Experience in customer service. **Additional Information** Only Universo AGV employees enjoy: * Freedom to dine wherever you prefer using our CAJU card, with R$40.00 per workday; * Choice between transportation allowance or fuel subsidy; * Your health is one of our top priorities—your GymPass membership is fully covered by us! Plus, dependent plans start at R$29.90; * Co-payment medical assistance provided by Unimed; * Training opportunities through Academia Performance; * Development incentives via university partnerships, offering up to 50% scholarships for undergraduate and postgraduate programs; * Language school partnerships, providing special conditions for online or in-person study; * Access to the You Club, offering discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We care about your pet too—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for each target achieved and redeem them for rewards at the Up Store; * SESC card for you and your dependents, granting access to numerous nationwide benefits, activities, and quality services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits for members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
