Jr. Support and Infrastructure Analyst

Description

Job Summary: Support and Infrastructure Analyst to provide technical support to users, resolve system issues, and train new employees, with a communicative and proactive profile. Key Highlights: 1. Technical support to users and training of new employees 2. Identify, analyze, and resolve system issues 3. Ensure clear and efficient communication with users **Position: Support and Infrastructure Analyst** **Work Model:** On-site \| CLT **Location:** Downtown Belo Horizonte **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM **Job Description:** We are seeking a Support Analyst with strong communication skills, proactivity, and a high capacity for learning. This professional will be responsible for providing user support and conducting training for new employees on the company's system. **Education:** Bachelor's degree in Systems Analysis, Computer Networks, or related fields. **Main Responsibilities:** * Provide technical support to users (basic and intermediate levels); * Identify, analyze, and resolve system-related issues; * Log and track service tickets, ensuring resolution within established deadlines; * Assist in process documentation and creation of support materials; * Conduct training sessions for new employees on system usage; * Ensure clear and efficient communication with users to facilitate understanding of solutions. **Requirements:** * Prior experience in technical support or customer service; * Strong verbal and written communication skills; * Ability to teach and effectively convey knowledge; * Capacity to quickly understand processes and systems; * Organizational skills and proactivity in tracking requests.