IT Technical Support Assistant

Description

Job Summary: IT technical support to diagnose, repair, and maintain hardware and software, manage network and data security, with a focus on end-user support. Key Highlights: 1. IT technical support focused on user assistance and problem resolution 2. Hardware and software maintenance and network management 3. Analytical, proactive profile with excellent communication skills Description: * Prior experience in IT technical support. * Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite. * Ability to critically and efficiently resolve problems. * Excellent verbal and interpersonal communication skills to interact with users at all levels. * Analytical and proactive mindset. * Respond to and resolve user technical support requests via email and in person. * Diagnose, repair, and maintain hardware and software components. * Install, configure, and update operating systems, software, and hardware. * Manage and provide support for the company's network and connectivity. * Perform backups and ensure data security. * Create and maintain technical documentation and knowledge base. 2512100202181911475