10467344 - Junior Level 1 Support Analyst

Description

Job Summary: Proactive professional focused on customer service for technical support, incident resolution, and software maintenance. Key Highlights: 1. IT incident/call handling and resolution 2. Software configuration and maintenance 3. User guidance on processes and regulations Description: * Required knowledge in: * Windows; * Microsoft Office Suite; * Active Directory; * Hardware and software; * Information Security; * Computer Networks; * Fundamentals of Information Security; * Customer Service. Preferred Qualifications: * Technical courses or degree in Information Technology (IT); * ITIL certification; * Working Hours: Monday to Friday, from 08:00 to 17:00; * Work Model: 100% On-site; * Work Location: Araxá, Minas Gerais - MG. NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply — we’ll carefully review your profile considering all your qualifications. What We’re Looking For: * A proactive professional with agility in resolving requests and a strong commitment to customer satisfaction. Your Daily Responsibilities: * Receive, classify, log, process, resolve, and, when necessary, escalate incidents/calls and service requests to another support level; * Log incidents/requests in the ITSM tool to ensure proper routing to the correct team; * Guide users on current processes, regulations, and procedures; * Keep incident/call requesters informed about progress, providing clarifications, guidance, and information; * Perform software configuration and maintenance. 2512100202181911727